FACILITATING EXCELLENCE

Nupur Dwivedi Director Edit post View stats Listening- A Scientific Art Nov 6, 2015 38 views 0 Likes 1 Comment Share on LinkedIn Share on Facebook Share on Twitter  Most of the successful people I’ve known are the ones who do more listening than talking.” ―  Bernard M. Baruch  So the process of a conversation is, some one is talking and someone is listening. A simple two way process of exchange of information. This does not sound so complicated. But I think when Aamir Khan in his latest movie PK was trying to explain the challenges of communication while using the word 'Accha' and the importance of watching the change of emotion with each Accha which means OK in English language, he truly brought out one biggest challenge of listening.  So how does it work.  Basically there are three parts of ears. Outer Ear (acting like funnel to catch the sound and send them to ear drum) - Middle Ear (a small air fille...

This term was introduced to us by our coaching Guru as we used to call him lovingly, Mr Brajamohandas. In my first ever article, Managing your Manager, I did try to touch upon the peripheral aspect of a human being suggesting that when a person comes out to work, they is much more than just employees. They are family people, they have friends, some might also be studying and if we consider situation of the total person then we have a better chance of understanding or dealing with their situation. However now I know that is just one dimension of the person. Even when we talk about an individual in so many roles we are looking at his or her physical dimensions and not yet looking at aspects of emotions, mental health, and spiritual health. The whole person paradigm looks at a person not from the perspective of where the person is right now but also where he is coming from, where he wants to go and most importantly where can he go. The challenge is how to find that out ...

Some might call me fickle minded, others emotional. I might call myself victim of perception.It is irrelevant what I am being called. What matter is the version of situation I am going through. In our lives we all know there are different kind of phases. Facebook is full of quotes which emphasis the importance of 'I'. Recently, my friend told me that as per one of the findings of facebook she isn't self  obsessed. I advised her to take it as a compliment. I am  no psychologist, but I love sharing gyan on facebook. Suddenly, even in my worst times, I can say stuff and interestingly, find people, making sense  out of it. This is the power of social networking. We grew up studying that communication comprises of combination of 7% spoken words, 38% tone and 55 % body language. However now this has changed. Its essentially 7% words and the connect with their own reality. With whats app and other mobile application that even I am not am completely familiar with; I think, t...

Openness to learning is the most common word I used in my context. It meant according to my understanding that when people offer me a feedback, I accept it, infact my magnanimity was that I did not just accept it but took onus to offer it. However very recently I learned two important  lessons; No one likes a "Know it all"- When anyone is giving a feedback, the last think they want to hear is, the feedback is accepted as it is or may be an argument. Ok may be that did not come out right. So the point is LISTEN. Listen to the feedback. And, take time to INTERNALIZE it. No matter whether you agree or disagree, as one my line manager ofter said; sleep over it. Do not react. Do not accept. Do not reject. Just take time to think over  it. PREPARE- I once got very emotional. Never Helps. Especially when you have a line manager who is relatively new. They do not relate to the ups and downs of the tenure. So  only facts help. ACTION PLAN- Based on the feed...

Quarter Se Quarter Tak (QSQT) The task of continuously showing an ever increasing topline with a steady growth in the bottomline is akin to a tightrope walk across two skyscrapers without a safety harness– one representing the revenues and the other profits. Managing the expectations of various stakeholders has become an onerous task indicated by periodic telecon with investors and institutional investors to continuously update on the business outlook and the earnings potential. While the companies spell out short and long term objectives, increasingly it is becoming evident that the pressures to deliver in short term, overrun the policies required to deliver long term results. Most of the review meetings today start with earning per share (EPS) figures and the ability of the company to outperform on the stock market vis-à-vis its industry peers. Failure to do so in certain cases means the exit door for people at the helm of affairs. Capital is scarce and the fight to a...

All through my childhood, my mother told me that friendships are the most valuable relationships. Infact I always proudly said, my mother was one of my closest friend. She also ensured that our home maintained that value, so I always told myself, ' we are a close knit circle of 4 friends, my father, my mother, my sister and I.' And I truly have been blessed. When on one hand I have been lucky to have my family as friends, I have been able to form some truly beautiful friendships outside of it as well. As the heading of the post suggests, I do not know whether friends last a lifetime. But one thing I am certainly sure of. The duration doesn't count. What matters is that they exist. My family will remain to be confidante. My school pals will remain to be the thread that connects me to my past. But there will certainly be others. The ones who come and go and enrich your life. The idea is whenever in life, you are down and low. Just look around. Even if you have one pers...